Manhattan & Brooklyn · Supporting NYC businesses since 1995
Personal IT support for professional firms with 5–30 people. A familiar team, a clear monthly plan, and practical help when technology gets in the way of your work.
Ongoing support, maintenance and technology planning, with a service agreement built around your office.
Who We Serve
Since 1995, we’ve helped New York professional firms keep working through changing technology. Our focus is straightforward: dependable systems, useful advice and people you can reach directly.
Support for the workstations, office systems and technology your practice depends on, with care for confidential client information.
Practical support for demanding workstations, large project files and the collaboration tools your studio uses every day.
Technology planning and support for growing teams, new hires and New York satellite offices.
A dependable technology partner for businesses that need to focus on their clients.
You shouldn’t have to explain your business every time you need IT help. With Pillar, you build a relationship with a team that knows your people, your systems and what matters to your work.
Pillar Managed IT Retainer
Plan your connectivity, equipment and support before move-in. We help coordinate the technology side of your Manhattan or Brooklyn office setup.
How It Works
We learn how your office works, assess your technology and propose a support plan. You know the scope, responsibilities and price before we begin.
Tell us about your team, your setup, and your pain points. No pressure, no jargon — just a conversation to see if we're a good fit.
We visit your office, assess your network and hardware, and listen to what's been frustrating your team. Then we deliver a clear, honest proposal.
Call, text, or email — we respond like a colleague, not a help desk. No ticket numbers, no bots. Just people who know your setup.
Our Services
Our core service: ongoing support and maintenance under a monthly agreement tailored to your team, systems and support needs.
Help with a specific issue or defined project. We agree availability and scope before work begins.
Office moves, new locations, hardware choices and technology changes. Get experienced guidance before making a costly decision.
New websites and redesigns using AI-assisted development with human direction. Clear content, useful design and a practical path to launch.
Explore website development →Where we work
A longstanding Broadway office and support built around the needs of busy professional firms.
Manhattan managed IT →Practical support for studios, professional practices and growing teams, with on-site coverage agreed around your office.
Brooklyn managed IT →Turn your business story into a clear, useful website with AI-assisted development and experienced direction.
Business website development →Our Story
Richard Lee founded Pillar in New York in 1995, with a simple belief: businesses deserve technology support that is dependable, understandable and personal.
Technology changes. The need for someone who listens, explains the options and follows through does not. That is the relationship Pillar was built to provide.
His father didn't think he could build something better. He put a dollar on it.
Richard won the bet. He named the company PILLAR — deliberately. A pillar doesn't draw attention to itself. It holds things up quietly, elegantly, so everything around it can stand tall. That philosophy has guided every client relationship since the day the doors opened in Manhattan.
The Partnership
Richard Lee leads business relationships, discovery and AI strategy conversations. Michael Song leads technical assessment and delivery. Together, they connect practical business advice with experienced IT support.
Pillar remains a lean, personal operation with a longstanding Manhattan office. Our priority is a lasting working relationship with each client and technology that supports the way their business runs.
Get In Touch
Tell us about your team and what you need help with. Call, text or email to start a conversation.
212-255-3970Call or text · Mon–Fri, 8am–6pm
A 30-minute conversation about your team, your technology and whether Pillar is the right fit. You can also contact us directly.
Open the booking calendar →