Stop problems before they start with proactive network monitoring
The only tech partner you need
Whether you’re struggling with incompatible legacy systems, or growing faster than your infrastructure can manage, we can step in and lighten your load. PILLAR is the trusted tech support solution for small businesses. We assume full responsibility for the health of your organization’s IT systems, monitoring and problem resolution capabilities.
When you partner with PILLAR, we’ll start with a FREE onsite audit of all your technology-related operations and infrastructure. We’ll also speak with members of the executive or management staff to understand how your business works within your current infrastructure.
Once we understand your current tech set-up, as well as your pain points, we can get to work designing a new infrastructure and make recommendations based on your needs and budget. We view IT infrastructure as a single entity because it can result in better effectiveness and more efficiency. This allows us to optimize your resources for different workloads, and more readily understand the impact of and changes on interrelated resources.
After the initial set-up is complete, we provide constant monitoring and trouble-shooting to keep your systems up-to-date and running smoothly.
We understand you didn’t go into business to build technology platforms, databases, and file structures; that’s where we come in. We’ll handle everything from network management to automation, so you can get back to doing what you love.
More than just troubleshooters
We operate in a cloud-based infrastructure, so we can monitor your servers, wireless access points, where people are connecting, how fast things are moving and where potential breakdowns are happening. We take a proactive approach to managing your IT infrastructure because we understand that tech is at it’s best when “it just works.”
- We’ll provide quick, efficient and knowledgeable assistance within an hour of your initial support request, so you can get back to doing what you love.*
- We’ll monitor your systems, provide improved performance and take care of security vulnerabilities or other bugs behind the scenes, before they negatively affect your business. We make it a priority to keep track of general traffic of security breeches and attempts.
- We’ll stay on top of the latest technology updates to and provide guidance on the latest resources to ensure you have the best technology you need for your business model and none of the tech you don’t.
*Some issues may take longer to resolve.
Providing solutions that fit your budget
When you select PILLAR, we will work alongside you to determine a solution that is right for your business and budget.
We understand how daunting it can be to trust your entire infrastructure to an outside vendor, and that’s why we always provide a fixed fee price for our monthly clients. We don’t like getting surprise bills in the mail, so we won’t do that to our clients.
Our fixed fee pricing structure allows for easy budgeting. Before we begin work on your request, issue or project, we provide a quote to help manage expectations and available retainer hours. If you have a large project coming up, you can roll any unused monthly hours into the next month throughout one calendar year.
We also offer our clients a self-service portal to help manage billing information and past work orders.