On Demand Tech Support
Quality service with flexibility
Your own IT department, one hour at a time
When something goes wrong with your IT systems and you need fast, reliable, expert tech support, PILLAR’s on-demand support services are always available to you. We are available for hire, one hour at a time so you won’t have to worry about a costly monthly retainer or full-time in-house tech support admin. Instead, you can take that money and re-invest it into your business.
Once you partner with PILLAR, you can think of us as an extension of your company. We are just a phone call away. Within an hour, you will be in touch with your dedicated support technician who is capable of executing a wide range of crucial IT initiatives. So, whether you’re experiencing an unexpected outage, email server issues, end user access problems, network issues, downed servers or just need help moving hefty image files into the Cloud, our expert staff can get your business back up and running quickly.
On demand support service benefits:
- Flexible: Small businesses may not know what kind of support they’ll need month-to-month. With PILLAR On Demand, you’ll get a cost effective solution because you’ll only get help when you need it. And, as your business continues to grow and your IT service needs become more complex, we’ll be ready to expand your infrastructure.
- Fast: We prefer a personal, hands-on approach to our support services. So when you contact PILLAR you won’t get a case number, you’ll get a live person every time who can help schedule an appointment with an expert technician. This way you know exactly when help is on the way. If you need urgent assistance, we can help with that too.
- Friendly: We aren’t in your offices full-time, so it is exceedingly important we provide high value, expert service. You’ll work with the same technician every time, which means he is familiar with your systems and specific needs. We make it feel like you have your own IT person on staff, but at a much lower cost.
Rapid response times
We know when something goes wrong with your business IT systems your company comes to a grinding halt. That’s why we guarantee a 1-hour initial response time, so you can get your business initiatives back on track.
Our regular business hours are Monday – Friday from 8:00 a.m. to 5:00 p.m. at 000-000-0000. However, we understand emergencies can happen any time, so we are available to support your business IT solutions, just call 000-000-0000.
We’ll teach you how to handle small tech issues with ease
Do you have an offline printer or a software update that needs to be installed? Does your on-site IT employee usually handle all of those things? Do you have any idea how to fix the problem?
We can help you fix any size tech issue, large or small, but we are committed to being a budget-friendly partner. We take time to teach you how to fix smaller tech issues because understanding how to resolve a few common tech issues can save your business both time and money. This is especially true when these issues arise unexpectedly–not to mention at the worst possible time.