New York City · Since 1995 · 30 Years of IT Support
Your entire IT department for a fraction of the cost of hiring in-house — with the responsiveness of a colleague down the hall. No ticket queues. No hold music. Just text us.
Proactive monitoring, on-site and remote support, security, and strategic guidance — all included.
Who We Serve
We've spent 30 years learning what small and mid-size professional firms actually need from IT. No bloated contracts, no offshore help desks — just reliable support that runs quietly in the background so you can focus on your work.
Clio, Amicus Attorney, Trialworks — we keep your practice management software running and your client data secure.
AutoCAD, Revit, SketchUp, Adobe Creative Suite — large files, demanding hardware, and tight deadlines. We've got it handled.
Opening a satellite office in New York? We get you set up fast, keep you running, and act as your local IT department from day one.
If you're focused on your clients and can't afford to think about IT, you're our kind of client.
A full-time IT hire in NYC costs $80–120k a year. Our retainer clients get the same coverage — and a 30-year track record — for a fraction of that. And they text us directly when something breaks.
Pillar Managed IT Retainer
We specialize in getting consulting firms operational fast — infrastructure, security, connectivity, devices — everything from scratch, with ongoing support built in from day one.
How It Works
No RFPs, no committees. We audit your setup, propose a fixed monthly package, and get to work. Most clients are fully onboarded within a week.
Tell us about your team, your setup, and your pain points. No pressure, no jargon — just a conversation to see if we're a good fit.
We visit your office, assess your network and hardware, and listen to what's been frustrating your team. Then we deliver a clear, honest proposal.
Call, text, or email — we respond like a colleague, not a help desk. No ticket numbers, no bots. Just people who know your setup.
Our Services
Proactive monitoring, security, maintenance, and support for your entire office. Our flagship retainer service — ongoing, predictable, and comprehensive.
No retainer? No problem. We're available by the hour for one-off issues, emergencies, and project work. Pay only for what you use.
New office setup, cloud migration, hardware decisions, vendor selection — strategic guidance for businesses navigating technology decisions.
Our Story
In the early 1990s, personal computing was twenty years into rewriting the world. Most people were just discovering the mouse. Richard Lee had already clocked his 10,000 hours — not in a classroom or a corporate training program, but hunched over his father's IBM PC, figuring things out the way the genuinely curious always do.
He had a knack for explaining technology to people who didn't speak the language. He noticed something else, too: the technicians who dominated the field were sloppy, jargon-heavy, and chronically unreliable. They didn't call back. They talked at clients instead of listening to them. They treated support like a transaction rather than a relationship.
His father didn't think he could build something better. He put a dollar on it.
Richard won the bet. He named the company PILLAR — deliberately. A pillar doesn't draw attention to itself. It holds things up quietly, elegantly, so everything around it can stand tall. That philosophy has guided every client relationship since the day the doors opened in Manhattan.
The Partnership
Over the years, Richard understood that staying solo was a ceiling, not a feature. Growth required a partner — someone who shared the same values, the same standards, the same belief that clients deserve to be treated like people, not ticket numbers. That person arrived through a departing employee's introduction: Michael Song.
What began as a professional introduction became a friendship, and what became a friendship became the backbone of PILLAR. Today, Richard and Michael run a lean, deliberate operation — small by design, effective by choice — out of a 120-square-foot office in Manhattan, supporting hundreds of computers across the five boroughs and treating every client like their only one.
Get In Touch
No forms required — call or text us directly. We're real people who pick up.
212-255-3970Call or text · Mon–Fri, 8am–6pm
30 minutes. No pressure. We'll assess your needs and tell you exactly what we'd recommend.